Shipping
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Agenics provides an insulated shipping kit that includes all materials needed for sample return, including cold packs. The packaging is designed to help maintain sample integrity during transit to our laboratory.
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Yes. Overnight return shipping is included with testing kits. Samples need to arrive within 48 hrs of collection to remain valid.
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No. Samples can be shipped from anywhere within the United States using the materials and instructions provided in your test kit. Please verify with your local FedEx for any overnight shipping cut off times.
Ordering
FAQ
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Orders can be placed directly through our website Agenics.com or through an authorized dealer partner. If you need help selecting the appropriate test, our team is available to assist.
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Yes. Recurring testing programs are available through many of our dealer partners and can help simplify ongoing compliance monitoring and documentation.
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No. There are no minimum order requirements for standard testing kits.
Sampling
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For routine monitoring, samples are typically collected Monday through Wednesday to avoid weekend shipping delays. Follow the sampling instructions included with your kit. If shocking is performed, wait 3-5 days before sampling.
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Flush the lines for a minimum of two minutes prior to sample collection.
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Pooled sampling offers optimal cost efficiency, accommodating up to 10 lines per unit. Alternatively, individual sampling is recommended for diagnostic and troubleshooting purposes.
Results
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Results are delivered via email and archived in your online portal.
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Report contents vary by test type. Bacterial water tests include microbial results, while additional parameters such as pH and total dissolved solids (TDS) may be included based on the specific test ordered. StandardCheck™ reports also include photographic documentation of the test plate.
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RapidCheck™: 24 hours
StandardCheck™: 5 business days
SimCheck™: 2 business days
MyCheck™: Visual indicator in-office within 48 hours
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If your results exceed recommended water quality limits, Agenics provides complimentary consultation to help identify potential causes and recommend corrective actions. Our team can assist with troubleshooting treatment protocols, maintenance practices, and follow-up testing.
Sales
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Yes. Volume pricing and special market pricing are available for large dental groups, institutions, educational facilities, and other multi-location organizations.
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Promotional programs and incentives may be available through participating dealer partners. Contact your dealer or the Agenics team for current options.
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Yes. Agenics provides complimentary consultations for DSOs, universities, healthcare systems, government facilities, and other large organizations seeking customized water quality monitoring programs.